Most helpful client reviews
38 of 40 humans found the following review helpful.
nearly no difference
By Mr. Soupp
I original saw the flowise in a TV documentary regarding energy consumption and things alike. After attempting a few of the lo-flow showerheads in my house (mostly because my wife likes the water actually hot – and she would run out of hot water before the end of her shower) we were making do with them (we have 3 full bathrooms) – they weren’t bad, but they weren’t good either. FloWise is definitively a step up. Even in the “mix mode”, it is still 2gpm, which is great. But the savings mode is good sufficient for a pleasure shower – and we now have sufficient left over hot water so I may shower right after her, if I want to – out of the question to do before. I love the fact that once you turn the mix mode on (2gpm), it will mechanically revert to 1.5gpm after you turn off the water – which is great, because she showers on 1.5, I shower on 2.0 (I use half the hot water she uses) – we would definitively forget to put it back, and she would in all likelihood end up with “warm water” at the end of her shower…
38 of 44 humans found the following review helpful.
Water flow good, but poor product support
By csaba2000
We got a polished brass and a satin version of this showerhead for our parents for Christmas. The showerhead seems big to me – my hands are not large, but this is twice the size of my fist. For that hugeness and the price, I was expecting that there would likewise be an analog adjustment of the water stream, but there is not. There are incisively three settings: one saver setting, and two full flow settings.
My brother installed the primary one using a white plumber’s(?) tape to see to it a good seal on the pipe. The base setting is the water saver setting. I measured the water flow by seeing how long it took to fill up a huge pot, and it was around 40 seconds. The other two settings took with regards to 30 seconds each. This reflects the 1.5 vs. 2 gpm flow that others have quoted. At basi it seemed odd that the shower wouldn’t retain an arbitrary setting, but it does make sense if one thinks with regards to it from a water savings point of view. In other words, if you want a fuller water flow, you have to adjust for that on each shower. I’m not hugely picky in my shower flow preferences, and I thought all the flows were fine. I have been using the basi two settings depending on my mood.
What I can not fathom, though, is the client support. Firstly, the box that the showerhead comes in holds (1) the showerhead (2) a little white plastic tepee like filter (ie. conical with a washer like part at the more spectacular end) (3) a single sheet of paper with a client support number. There is no drawing, no instruction page or manual, and not one thing extolling the virtues of the showerhead. In particular, there is not one thing to say or indicate in which direction the filter will have to go. And it could fit into the showerhead in one of two ways. I’m not a plumbing kind of a guy. But to my mind, if I insert the filter with the pointy end going into the showerhead, it becomes rather difficult to remove, which would be a real problem if the filter necessitated cleaning. This is born out by the way the filters are in the faucets at home. Product management – are you listening?
As mentioned, I’m not a plumbing kind of guy, so my logic might be exclusively wrong, but in any case I have to install the second showerhead now that bro is away. Fortunately, there is a toll free client support number. I opted for technical support. Can you imagine, at technical aid for American Standard, they had NO IDEA in which direction the filter must face. Ashley spoke with her supervisor. Jim had no idea either. They couldn’t find a schematic for it on the internet, they said. I double checked to make sure that this wasn’t a 3rd party contractor I was speaking with. No, no, it was unquestionably American Standard technical support. They didn’t have an answer for how it was that they didn’t recognise their own products. They said that they would have to exploration the matter. I got a call back in half an hour, and the original thing I heard was O-ring. I asked, “What O-ring?” After the rep again consulted with a supervisor, she came back with: insert the pointy end of the filter towards the showerhead. In other words, it will be a real bear to remove. However, there was such uncertainty in her voice that I asked to speak with a supervisor and have been dumped into his voicemail.
Update: I wound up talking to American Standard again (I think I in the long run called back after no return call), and after complaining that I wasn’t getting an answer to a reasonable and straightforward question, I was transposed to Level 2 technical support (woah!) in New Jersey. I got the answer that the pointy end of the filter must be towards the showerhead, but after pointing out that this would result in difficultness with removing it, the tech permitted that I had a good point. This tech, though, was much more modern (that’s level 2 for you) and said that the designers were just down the road, and that she would confer with them.
So the final answer that took me half a day to get to, and only three paragraphs of verbiage for you, is that the pointy end faces away from the showerhead! Thus, it is having little impact to remove for cleaning. To say it another way, the tepee points versus the flow of water.
Conclusion: The water flow of the showerhead is good in my book. I took one star off for the big price vs. minimal settings, and one for the disconnect amid client service’s technical help and the product. In my opinion Product Management has invented the problem by having not even an effigy of the filter + showerhead. But at least we at last know in which direction the filter points.
14 of 14 humans found the following review helpful.
Love It!!!
By Joe B
I saw this shower-head on The History Channel. It replaces a shower head that applied regarding 4 gallons a minute. I love the Flow-Wise as it uses so much less water. I save cash on the water bill, the sewer bill, and the natural gas bill (used to heat the water) I ought to have gotten it months ago!!!!
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